Privacy Policy

1. Information We Collect

Information you provide directly:

• Name, phone number, email address, service address, and ZIP code
• Vehicle details (make, model, year, condition notes)
• Payment information (processed securely by our payment provider — we do not store full card numbers)
• Any messages you send us through forms, email, phone, or text

Information collected automatically:

• Pages visited, time on site, device/browser type, and general location (via cookies and similar tracking technologies)
• Interaction data from advertising platforms, including Meta (Facebook/Instagram) Pixel, used to measure ad performance and show relevant ads

2. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies, including the Meta Pixel, to understand site traffic and measure the effectiveness of our advertising. These tools may collect information about your browsing behavior on our Site and elsewhere. You can control cookies through your browser settings; disabling them may affect how the Site functions.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide detailing services
• Communicate with you about appointments, including via automated SMS text messages and calls (see Section 4)
• Process payments
• Improve our Site, Services, and advertising
• Send promotional offers and marketing (only where you've opted in)
• Comply with legal obligations

4. SMS / Text Messaging

If you opt in to receive text messages from us, we use your phone number to send appointment confirmations, reminders, service follow-ups, and promotional messages via automated systems (including Twilio, our messaging provider). Message and data rates may apply. You can opt out at any time by replying STOP. See our Terms of Service for full SMS terms. We do not sell or share your phone number with third parties for their own marketing purposes.

5. How We Share Information

We share information with:

• Service providers who help us operate — Twilio (SMS delivery), Zapier (workflow automation connecting our lead forms to SMS/CRM), Fieldd (customer/appointment management), our payment processor.
• Meta (Facebook/Instagram) for advertising and analytics purposes
• Law enforcement or legal authorities if required by law. We do not sell your personal information.

6. Data Retention

We retain your information for as long as needed to provide Services, maintain business records, and comply with legal obligations.

7. Your Choices & Rights

• SMS: Reply STOP to any text to opt out; reply HELP for assistance.
• Marketing emails: Unsubscribe via the link in any promotional email.
• Access/deletion: You may request a copy of, or deletion of, your personal information by contacting us below, subject to legal and operational limitations.
• Depending on your state of residence, you may have additional rights under laws such as the Virginia Consumer Data Protection Act (VCDPA).

8. Children's Privacy

Our Site and Services are not directed to individuals under 18. We do not knowingly collect information from children.

9. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance.

11. Contact Us